We kindly advise you to read carefully our Terms and Conditions so that you can fully understand our online store policy. Uránya Grace is the trademark name of our company which has a sole proprietorship status. It is registered in Greece and our VAT number is 0650 25804.Our registered address is Lampsakou 5 -7, 11528, Athens, Greece.By making a purchase from our online store you agree with our policy as stated in this present document. We will be happy to assist you with any clarifications you may need in regards to our policy, online store, delivery times, pricing, etc. Just email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
We currently offer free delivery to all European countries. We aim to ship your goods as soon as possible so that our week delivery time frame is met. Kindly understand that although we are willing to assist you in every possible way along the pre and post purchasing process, we cannot accept responsibility for any delays beyond our control caused by unforeseen circumstances. All product prices are shown in Euros and include VAT. The total product cost, VAT and any delivery costs due will be shown in the shopping bag function. For deliveries within the European market the local tax rate will be used at 24% - under the Greek act of 1061/24.5.2016 In case your order is subject to import duties and taxes you will be responsible for each occurring costs since you are the importer of the goods. We would advise you to contact the local customs authority so that you know prior to the purchase of the goods, the landed cost price applied by your local forwarderer.
DELIVERY AND RETURNS
We are happy to offer free standard delivery to all purchases made. The standard delivery time is 5-7 business days. If you wish to receive your purchases faster than the standard delivery time you may choose our fast delivery service at a rate which is available at check out. All delivery times are estimated guidelines and start once the item is dispatched. All items will have to be signed upon the delivery time. If you are not happy with your purchase you can return the item in the original condition and packaging. A full refund will be issued if all the conditions of our return policy are met.We will be pleased to assist you with any questions you may have in regards to our delivery and returns terms. Just email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
PRIVACY
The protection of your data and your privacy are important to us. Any data that you may provide with your consent could be processed for marketing purposes e.g creating an account with us, send you promotional material or information on our products and services. Your email address may be used for the purpose of direct sales or for communication purposes. We may also contact you via social networks to share our latest news with you. Your personal data will not be disclosed to third parties without your consent.
PERSONAL DATA WE MAY COLLECT ABOUT YOU
We will collect various types of personal data about you for the purposes described in this Policy, including:
· Contact information that you provide by completing a newsletter, purchasing, create an account or other forms in our website.(Including your first name and last name, your email address, your address, your telephone number, your date of birth)
· Information about any transactions made by you. (Credit/Debit card details)
ANALYTICS
To be able to improve our website and to offer a relevant and personalized client experience, we use third party analytics providers.These third party providers may collect data about your online activity in our website such as :
· pages visited, number of visitors, prior/after visits to other websites, page response time, IP addresses, etc.
USE OF YOUR DATA
Uránya Grace will only use your personal data to complete your purchase, to deliver the goods, to communicate with you about related products, promotions and services as well as to provide an enhanced client experience.
Of course you have the right not to provide your personal information. Your personal details however in particular your name and address, your email address, and your credit card details are necessary for the processing of your order. Therefore your choice not to submit your data will prevent the processing of your order and the communication of any company’s news.
You also have the right to access, correct, restrict or delete information we hold about you. Kindly contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request any of the aforementioned actions.
EMAIL NEWSLETTER
The Uránya Grace website operates a subscription newsletter facility via which we aim to inform our clients about our products and our services. You may subscribe directly using the relevant online process.
All our clients´ subscriptions are held safely and they treated in accordance with the relevant regulations. We do not share our clients information with third parties. You may request the removal of your subscription at any point just by emailing at This email address is being protected from spambots. You need JavaScript enabled to view it.
INTELLECTUAL PROPERTY
All intellectual property/materials such as copyright, designs, trademarks, images, code etc. are protected by national and European property laws and should not be reproduced in any way. You are permitted to use the Content only if authorized by Uránya Grace.